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FAQ's
Find instant answers by exploring our frequently asked questions. If your query remains unresolved, don't hesitate to reach out to us by submitting the form above. We're here to help!
✧ Yes, we ship our jewelry all over the world.
✧ Each piece of our ethical fine jewelry is handmade especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customised, and Engraved pieces will require additional time.
✧ Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We charge $50 extra for rush orders, but please contact our executives to get the exact manufacturing timing at support@emeraldfinejewelry.com.
✧ Yes, all our Lab-Grown & Moissanite Diamonds are certified and tested by International Laboratory.
✧ Enjoy a complimentary physical certificate with your Lab-Grown Diamond Jewelry purchase.
✧ For a Moissanite Diamond Physical Certificate, an additional fee of $50 is applicable.
✧ Absolutely, every piece of jewelry is accompanied by metal authenticity stamps. Upon completion of crafting at our manufacturing unit, the jewelry undergoes evaluation at an International hallmarking laboratory for metal authenticity verification and stamping.
✧ Yes, all our Jewelry is made in Solid 10KT, 14KT, or 18KT Gold. The colour of the gold can be chosen from White, Yellow, or Rose. We do make platinum jewelry as per the clients requirements.
✧ Yes, we do. You have to share your dream jewelry images with us and we will create them for you.
✧ Yes, all of our designs can be customized to suit your taste and lifestyle, as an example, Lab-Grown can be replaced with Natural Diamonds OR Moissanite and prong styles can be changed from traditional to claw. Simple design changes will add an extra minimal fee, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, a design element is added or removed or if a design image is required, there will be additional charges or the design may be considered custom at the designer's discretion. Contact Us to discuss the possibilities or to request a quote.
✧ Yes, We do make men's jewelry on a customized order basis. Please send us an image at support@emeraldfinejewelry.com and we will recreate it for you.
✧ Yes, we offer payment plans. Contact us for more details.
✧ We will accept returns and exchanges on most pieces. Items must be returned in unworn condition within 15 days of receipt. All returns will incur a 20% restocking fee. If you want to exchange your piece, we'll apply the full amount of your original purchase to a new purchase of equal or greater value. Read our Return & Refund Policy here.