Frequently Asked Questions
QUESTIONS ABOUT US
Since you are dealing directly with the manufacturer, all middle channel commissions are eliminated, ensuring you receive the best price from us without compromising on quality. We offer lifetime support and warranty, which local jewelers may not provide. This creates a win-win situation for you, guaranteeing both premium quality and ongoing support.
We obtain our diamonds from the best sources available. Using state of the art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demand of discerning customers just like you. For an extra layer of confidence, your loose diamond or diamond jewelry purchased from Emerald Fine Jewelry is accompanied by a diamond certificate.
Yes. 100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. We only work with conflict-free materials. Rest assured-we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using recycled gold.
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
QUESTIONS RELATED TO DIAMONDS
Lab-grown diamonds are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process.
Lab-grown diamonds are made using two different methods: high pressure, high temperature (HPHT) and chemical vapor deposition (CVD). HPHT diamonds are created by mimicking the high pressure and temperature conditions that exist deep in the earth, while CVD diamonds are made by depositing carbon onto a substrate in a vacuum chamber.
Lab-grown diamonds are comparable to natural diamonds in terms of their chemical and physical properties, but they are typically less expensive than natural diamonds. They are also ethically and environmentally responsible, as they do not involve the environmental and social issues associated with diamond mining.
It can be difficult to tell the difference between a lab-grown diamond and a natural diamond with the naked eye. However, there are certain tests that can be done to determine whether a diamond is natural or lab-grown.
Yes, lab-grown diamonds can be certified by gemological laboratories, just like natural diamonds. The certification process involves grading the diamond based on its color, clarity, cut, and carat weight.
DESIGN & ORDERING
Yes, we offer customization options for many of our lab-grown diamond jewelry products. Please contact us for more information on our customization options.
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at questions@emeraldfinejewelry.com
Emerald Fine Jewelry is proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size.
Yes, we provide semi-mount as per your diamond size requirement.
JEWELRY CARE
↣ Follow these simple tips to take care of your jewelry...
- Keep it Away from Wood
Avoid leaving your jewelry on chemically treated surfaces or on wood which can stain or speed up the tarnishing process. - Keep it in a Zip-lock Bag
Over time, your jewelry comes in contact with moisture and air which causes it to eventually tarnish. Put it in a zip-lock bag and squeeze out all the air before sealing. - Keep away from Chemical Liquide
Avoid spraying on perfume directly on your jewelry. Always wear your jewelry after perfumed, most important neck & wrist jewelry. - Keep your Jewelry Dry & Away from Skincare
Avoiding contact of your jewelry with Lotions & Creams may contains acidic ingredients that react with your metal of pieces also Avoid moisturising area of your skin that come with contact of pieces. - Keep your Jewelry away from Water
We recommended to removing your Silver and Solid Gold Jewelry before taking shower as well as before washing your hand to avoid getting tarnish as silver reacts with water. Also, don't wear in swimming pool or sea area. - Use Dishwashing Soap & Warm Water
For pieces that are dull, filmy, or starting to discolor, mix a few drops of mild dish soap with warm water and rub the jewelry with a soft cloth. Rinse in cool water and buff with a cloth until dry. - Keep away from Physical Activity
We recommended to remove your pieces before going to bed or participating any physical activity to avoid any accidents that may causes damage to your pieces. - Store your Jewelry in Box
Always remember, jewelry should be stored away separately in air tight box to make it shine last forever. - Clean your Jewelry
We recommended to clean your jewelry piece after use occasionally & wipe with soft clothe. As a best practice, do this once every week.
Clean the Metal First then Diamonds. We recommended to clean metal first and then diamond this makes your diamond sparkle.
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
POLICIES
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 20% restocking fee on moissanite jewelry and 25% restocking fees on lab-grown Jewelry. If you want to exchange your piece, we'll apply the full amount of your original purchase to a new purchase of equal or greater value.
Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.
First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request.
Second: Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond.
Third: Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.
Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 to 3 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.
Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 25% restocking fee on CVD (Lab-Grown Jewelry) & 20% on Moissanite Jewelry. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.
GENERAT QUESTIONS
We are available 24/7. You can contact us any time vie Call, Live Chat.
Yes, we offer engraving service. Contact us for engraving so we can help you.
Yes, we do. Talk to our designer and they will make your dream jewelry.
