FREQUENTLY ASKED QUESTIONS
QUESTIONS ABOUT US
Emerald Fine Jewelry was founded in 2013 with a vision to deliver high-end luxury jewelry crafted with lab-grown diamonds to customers around the world.
There are several reasons to choose Emerald Fine Jewelry as your trusted jewelry partner. Most importantly, we are direct manufacturers, which means you receive:
- Competitive pricing with no middlemen
- Premium quality guarantee on every piece
- Lifetime warranty and dedicated support
- 24/7 customer service for all your needs
- Custom jewelry options tailored just for you
- Authenticity guarantee
- Certified diamonds & metal authenticity stamp
Experience luxury, value, and personalized service—all in one place.
Contact Us by Email us at anytime (support@emeraldfinejewelry.com), or Call/WhatsApp us at +1 (929) 560-0235. We will revert back to you as soon as possible.
CUSTOM & PERSONALIZED ORDERS
Yes, we do. You have to share your dream jewelry images with us and we will create it for you.
We will be pleased to receive the customized and personalised order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
Yes, most of our designs can be customized to suit your taste and lifestyle, as an example Moissanite can be replaced with Diamond, Sapphires or Emeralds, prong styles can be changes from traditional to claw. Simple design changes will add a extra minimal fee, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, a design element is added or removed or if a design image is required, there will be additional charges, or the design may be considered custom at the designer's discretion. Contact Us to discuss the possibilities or to request a quote.
Yes, all of our designs are meant to be customized with your choice of center stone and metal! Most work well with center stone sizes from 0.30 carats to 8.0 carats, and in many shapes like oval, pear, brilliant, etc. Contact Us for center stone size & shape changes.
LAB-GROWN & METAL
A Lab Grown Diamond is a real diamond that is made by scientists who recreate the same circumstances used by nature, only this process takes a few months instead of millions of years. This Diamonds is also Call Eco-Friendly OR Conflict Free Diamonds.
Yes, A Lab-Grown Diamonds has the same chemical make up as 'Natural/Real' Diamonds. They also come with a diamond authenticity certification from International Diamond Laboratory.
Yes, you will get physical authenticity certificate of your jewelry FREE of cost along with your lab-grown jewelry shopping.
We offer lab-grown diamonds ranging from 0.25ct to 10.0ct in size, available in D, E, F, G, H and I color grades as well as a full spectrum of other colors. Our diamonds are offered in all clarity grades including VVS, VS, SI, and I. We craft our jewelry in both classic and fancy shapes to suit every style.
Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory where they will check the metal authenticity & stamp on it.
PROCESSING & SHIPPING
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. You must pay $50 USD for rush order charges. Please contact us our executives to get exact manufacturing timing at support@emeraldfinejewelry.com.
Yes, we ship our jewelry all over the world.
Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us at support@emeraldfinejewelry.com.
Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.
Well, Yes you can cancel your order within 48 hours of your order being placed. If you would like to cancel your order after 48 hours then we will cancel it but at this time 10% of your order amount will be accrued as manufacturing costs.
We highly recommend contacting our executive for the reason for cancelation of your order. Maybe, something in your mind and that's why you want to cancel the order but you can talk with us. We will assure you that your all queries will be solved within 24 hours of your message to our executives.
RETURN, RESIZE & REPAIRE
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 25% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value. Read our Return & Refund Policy HERE.
Custom designed merchandise, class rings, special customize design items engraved with personalised information cannot be returned or exchanged.
Yes, absolutely. As long as it’s a Emerald Dine Jewelry piece (that is not an eternity band version of one of our designs) we will resize it for free.
If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
You can find more information about returns, resizing, and repairs here.
Email us at support@emeraldfinejewelry.com if you have any additional questions.
Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.
We’re proud to provide our limited lifetime warranty for all of our pieces. So rest easy, Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit our Repairs page.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)
Jewelry care is a very important part once you use them on a regular basis. Read our blog to get tips to care jewelry at your home... READ
GENERAL QUESTIONS
Yes, we offer free engrave service on our all precious fine jewelry.
Yes. If you prefer to place your order over the phone, we are happy to assist you for all of your questions. You can reach us at +1 (929) 560-0235 anytime.
Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.
We do not sell only setting. Our settings are made-to-order with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.
Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.
First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request.
Second: Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond.
Third: Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.
Yes, We do make men's jewelry on a customized order basis. Please send us an image and we will recreate it for you.