FAQ's

FREQUENTLY ASKED QUESTIONS

ABOUT EMERALD

When did Emerald Fine Jewelry Started?

Emerald Fine Jewelry was born in 2013 with a simple but powerful purpose: to protect nature while redefining the meaning of luxury.

Our founder,Ā James Warner, a gemologist since 1993, spent decades working with some of the world’s most renowned jewelers. Throughout his journey, he witnessed the harsh reality of mined diamonds, devastated forests, dangerous labor conditions, and countless lives lost each year. Determined to create a better, ethical, and sustainable alternative, he set out to offer peopleĀ lab grown diamonds without harm.

Why we choose Emerald Fine Jewelry?

There are many reasons to choose Emerald Fine Jewelry. As manufacturers, we offer you direct pricing with no middlemen, along with benefits that most retail stores simply can’t provide.

  • Competitive, manufacturer-direct pricing
  • Premium quality craftsmanship
  • Lifetime warranty and dedicated customer support
  • 24/7 assistance for all your needs
  • Customized jewelry tailored to your vision
  • Guaranteed authenticity
  • IGI-certified diamonds + metal purity stamp
  • Buyback program for long-term value
  • Easy return and exchange policy

At Emerald Fine Jewelry, you receive unmatched quality, transparency, and value every time.

From our humble beginnings to today, one thing has never changed: our commitment to brilliance without compromise. With Emerald Fine Jewelry, you never have to choose between luxury and ethics, you can have both.

What are your customer service hours?

We are available for you 24/7. Contact UsĀ by Email us at anytime (support@emeraldfinejewelry.com), or Call/WhatsAppĀ us at +1 (929) 560-0235. We will revert back to you as soon as possible.

CUSTOM & PERSONALIZED ORDERS

Do you offer custom design?

Yes, we do. Share your dream jewelry images or thought with us and we will create it for you.

How custom order work?

We will be pleased to receive the customized and personalised order. We have a simple procedure for customized orders, the steps are as below...

  1. Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
  2. We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
  3. Once the CAD is approved from your side. We will Cut & Polish your diamond and start the jewelry manufacturing process.
  4. When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.

→ Hurry! Now you will have it in your hand in a short time.

Can IĀ CustomiseĀ aĀ Emerald Fine JewelryĀ design?

Yes, most of our designs can be customized to suit your taste and lifestyle. Simple design changes will add a extra minimal fee, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, a design element is added or removed or if a design image is required, there will be additional charges, or the design may be considered custom at the designer's discretion.Ā Contact UsĀ to discuss the possibilities or to request a quote.

Can I order aĀ Emerald Fine Jewelry design with any center stone size & shape?

Yes, all of our designs are meant to be customized with your choice of center stone and metal! Most work well with center stone sizes from 0.30 carats to 8.0 carats, and in many shapes like oval, pear, brilliant, etc.Ā Contact UsĀ for center stone size & shape changes.

LAB-GROWN & METAL

What is Lab-Grown Diamonds?

A lab-grown diamond is a real diamond created using advanced technology that replicates the natural diamond-growing process.


It has theĀ same chemical composition, hardness, brilliance, and sparkleĀ as a mined diamond — the only difference is where it’s formed.

Instead of being extracted from the earth, lab-grown diamonds are grown in a controlled laboratory environment using clean energy and ethical practices. They are:

  • Eco-friendlyĀ (no mining, no land destruction)
  • Conflict-free
  • More affordable
  • Scientifically identical to natural diamonds

In short, lab-grown diamonds offer theĀ same beauty and brillianceĀ as mined diamonds, but with aĀ cleaner conscience and better value.

Are Lab-Grown Diamonds Real?

Yes,Ā lab-grown diamonds are 100% real diamonds.

They have:

  • The same chemical composition (pure carbon)
  • The same crystal structure
  • The same hardness (10 on the Mohs scale)
  • The same brilliance, fire, and sparkle

The only difference isĀ where they are formed:

  • Natural diamonds form underground over billions of years.
  • Lab-grown diamonds are created in a controlled laboratory using advanced technology that replicates the natural process.

They are certified by the same gemological labs (likeĀ IGIĀ andĀ GIA) and are considered genuine diamonds worldwide.

In simple terms: Lab-grown diamonds are real diamonds, just a smarter, more ethical, and more affordable choice.

Would I get an Authenticity Certificate with Lab-Grown Diamond?

Yes, you will receive a physical IGI authenticity certificate with your lab-grown diamond jewelry completely free of cost with every purchase.

What size & shape diamonds available?

We offer lab-grown diamonds from 0.25ct to 10.0ct, available in the finest D, E, F, G color grades as well as a wide range of stunning fancy colors. Our diamonds come in all clarity options, including VVS and VS, and are crafted in both classic and fancy shapes to match every style and preference.

Your Jewelry set in Solid Gold?

Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold & 950 Platinum. The color of the gold can be chosen from White, Yellow or Rose.

Does your Jewelry comes with Metal Authenticity Stamp?

Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory where they will check the metal authenticity & stamp on it.

PROCESSING & SHIPPING

How long will my Order Take?

Each piece of fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 2 weeks plus shipping time. Custom, Customized and Engraved pieces will require additional time.

Rush Order service available?

Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. You must pay $100 USD for rush order charges. Please contact us our executives to get exact manufacturing timing at support@emeraldfinejewelry.com.

Do you ship Internationally?

Yes, we ship our jewelry all over the world.

How do I track my order?

Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us at support@emeraldfinejewelry.com.

Can I change my shipping address before item ship?

Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.

Can I cancel my order before it ship?

Well, Yes you can cancel your order within 48 hours of your order being placed. If you would like to cancel your order after 48 hours then we will cancel it but at this time 20% of re-stocking accrued as manufacturing costs.

We highly recommend contacting our executive for the reason for cancelation of your order. Maybe, something in your mind and that's why you want to cancel the order but you can talk with us. We will assure you that your all queries will be solved within 24 hours of your message to our executives.

RETURN, RESIZE & REPAIRE

What is your Return & Refund Policy?

We will accept return and exchange. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 30% restocking fee. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value. Read our Return & Refund Policy HERE.

Can I return a special or custom made order?

Custom designed merchandise, class rings, special customize designĀ items engraved with personalised information cannot be returned or exchanged.

The ring I ordered doesn’t fit. Can you resize it?

Yes, absolutely. As long as it’s a Emerald Fine Jewelry piece (that is not an eternity band version of one of our designs) we will resize it for free.

If you chose the ā€œEternity Bandā€ style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.

You can find more information about resizing, and repairsĀ here.

Email us atĀ support@emeraldfinejewelry.comĀ if you have any additional questions.

I accidentally damaged my jewelry! What do I do?

Don’t worry. We’ll take care of you! We’re happy to repair any piece you purchased from our collection, and we stand by our work.

We’re proud to provide ourĀ lifetime warrantyĀ for all of our pieces. So rest easy, Whenever your piece needs servicing, know that we’ll handle it with genuine care for as long as you own it. For more details, please visit ourĀ RepairsĀ page.

How to take care of jewelry?

Jewelry care is a very important part once you use them on a regular basis. Read our blog to get tips to care jewelry at your home...Ā READ

GENERAL QUESTIONS

Do you offer engraving?

Yes, we offer free engrave service on our all precious fine jewelry.

Do you accept orders over the phone?

Yes. If you prefer to place your order over the phone, we are happy to assist you for all of your questions. You can reach us at +1 (929) 560-0235 anytime.

Is it possible for me to pay using two different Credit Cards?

Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.

Can I Buy a Setting Without Buying a Diamond?

We do not sell only setting. Our settings are made-to-order with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.

Do You Offer Payment Plans?

Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.

First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request.

Second: Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond.

Third: Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.

Do you make men's jewelry?

Yes, We do make men's jewelry on a customized order basis. Please send us an image and we will recreate it for you.

Get in Touch

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.