Shipping Policy

Here is the detailed information regarding our shipping process at Emerald Fine Jewelry:

  1. Delivery Timeframe: We are dedicated to providing swift deliveries. While we offer free shipping to our customers, please understand that our jewelry is custom-made. The manufacturing process usually takes around 2-3 weeks before the item is ready to be shipped.

  2. Shipping Time: Once the manufacturing is completed, courier company will take 6-7 business days to deliver your jewelry. We ensure that your purchase reaches you promptly.

  3. Duties and Taxes: It's important to note that any duties or taxes imposed by the local government are the customer's responsibility. Please be aware of your local regulations in this regard.

  4. Insurance: We prioritise the safety of your purchase. Every item is fully insured for the final purchase price. From the moment your order is in transit until it arrives at your doorstep, it's under our insurance coverage.

  5. Signature Requirement: To ensure the security of your order, the recipient's signature will be needed upon delivery. This way, we guarantee that your valuable purchase reaches the right hands.

  6. Weather and Unexpected Delays: While we strive for timely deliveries, there might be occasions when external factors like severe weather or unexpected conditions could cause delays on the shipper's part. We kindly ask for your understanding in such cases.

  7. PO Boxes: Regrettably, we are unable to ship to PO boxes. Please provide a physical address for delivery.

✥ How do I track the status of my order?
✧ You can log in to your account on the website and check the status of your order there. Alternatively, you can contact our customer service center at support@emeraldfinejewelry.com for the same. OR Call/WhatsApp: +1 (929) 560-0235