Resize & Repaire

Resizing

If your ring does not fit, we offer free resizes. You just pay for shipping—you send the ring to us. 
Our current timeline for resizing requests is 1-2 weeks from receiving your ring.
Ring sizing is not universal. While we have your ring for the resize, we’ll complete a full inspection. As part of our process, we'll automatically take care of any minor issues related to ordinary wear and tear. If we need to do any work that goes beyond that, we’ll send you an intake form. Then, with your approval, we'll re-perfect your ring.
 
In some cases, we may simply exchange the original ring for an identical ring in your size instead of resizing. Why? If either a) it would result in a faster turnaround time, or b) if the integrity of the design would be affected. An exchange would only apply to bands that are plain gold and don’t feature any stones. And like all of our pieces, the swapped ring would be handcrafted from scratch. Of course, we’ll always contact you if we’d recommend that route. Clients are responsible for shipping costs both ways (and for international clients that includes customs fees).
 
Please Note: If you chose the “Eternity Band” style option for your ring, resizing incurs a $200 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
 

Information About Repairs

If you need a repair please contact us on support@emeraldfinejewelry.com. But before you do, here are some important details you should know about how we do repairs:
  • Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
  • After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
        - Replacing or resetting stones
        - Replacing the setting
        - Prong work or replacement
        - Replacing thinner areas of the band
        - Resizing the ring
  • Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
  • If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
  • Clients are responsible for shipping costs both ways.
  • Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
  • NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.

Resize & Repair

Expert Care for Every Piece

Resize

If your ring doesn’t fit, we offer free resizing, you only cover the shipping cost to send the ring to us. Our current resizing timeline is 1–2 weeks from the time we receive your ring.

Because ring sizing varies, we perform a complete inspection while your ring is with us. We’ll automatically address any minor wear and tear. If additional work is needed beyond standard maintenance, we’ll send you an intake form and proceed only with your approval.

In some cases, we may exchange your ring for a newly crafted ring in the correct size instead of resizing it. This may be recommended if it provides a faster turnaround or if resizing could affect the design’s integrity. Exchanges are only applicable to plain gold bands without stones, and the new ring will be handcrafted from scratch. We will always contact you before making this decision. Clients are responsible for two-way shipping costs (and international customers are responsible for customs fees).

Please note:
Eternity Bands require a $200 resizing fee due to the complexity of the design. You must confirm your ring size via email before we begin production on an eternity band.

Repair

If you need a repair, please contact us at support@emeraldfinejewelry.com. Before sending in your piece, here’s how our repair process works:

Our repair specialists will prepare an intake form detailing the condition of your jewelry and the work required. We’ll share a copy with you so everything is clear and transparent.

We’ll then proceed with any repairs covered under your warranty without needing additional approval. This may include:

  • Replacing or resetting stones
  • Replacing the setting
  • Prong work or prong replacement
  • Restoring thin areas of the band
  • Ring resizing

If you prefer to approve all work before we begin, or if you want us to skip certain warranty repairs, please let us know before sending your piece.

If any repairs fall outside the warranty, we’ll notify you first. You can choose whether or not to proceed with these additional services.

Clients are responsible for two-way shipping costs, and our typical repair timeline is 2–3 weeks from the time we receive your jewelry.

Note:
If your jewelry requires a new stone, we cannot guarantee an exact match for limited-edition or one-of-a-kind stones. If the original stone is unavailable, we’ll contact you with the closest available alternative for your approval.