Resize & Repaire
Resizing
Information About Repairs
- Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
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After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
- Replacing or resetting stones
- Replacing the setting
- Prong work or replacement
- Replacing thinner areas of the band
- Resizing the ring - Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
- If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
- Clients are responsible for shipping costs both ways.
- Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
- NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.
Let customers speak for us
I must say, this ring is absolutely stunning! It has surpassed all my expectations in terms of beauty and craftsmanship. From the moment I laid eyes on it, I knew I had made the right choice. The design is exquisite, and the quality is evident in every detail. I couldn’t be happier with my purchase!
This is my second order from this seller, and once again, it's a 10/10! The quality is fantastic, and shipping is super quick. Highly recommend! A beautiful piece to add to my collection! Using it as a travel wedding ring!
I love the ring! It looks great and fits perfectly. The seller was awesome and even sent me pictures before shipping, which was such a nice touch. Overall, a fantastic experience!
This ring is absolutely beautiful and shines brilliantly! I wanted something simple, and it’s perfect. The seller was incredibly responsive and kept me updated throughout the process. Highly recommend this shop!
This ring is everything we hoped for and more! The entire process was smooth and stress-free, making it such an enjoyable experience. We’ll definitely be coming back for the wedding band—no doubt about it! Highly recommend!
We upgraded my ring for our 10-year wedding anniversary, and I’m so thankful we found this shop! The ring exceeded my expectations in every way—absolutely stunning! We couldn’t be happier with the quality and craftsmanship. Highly recommend!
I am absolutely thrilled with my ring! The craftsmanship is stunning, and the customer service was fantastic. They even arranged special delivery to ensure it arrived in time for our engagement announcement. Truly amazing experience! 🥰
This ring is absolutely stunning! The presentation was flawless, shipping was fast, and the packaging was elegant. Everything about this purchase exceeded my expectations. Thank you!
I was initially hesitant to make such a big purchase online without seeing the product first, but I’m so glad I did! The ring is absolutely beautiful, high quality, and exactly what I hoped for. The seller was incredibly patient and helpful throughout the process, addressing all my concerns and making everything so much easier. Truly a great experience!
This ring exceeded all my expectations! The seller was incredibly responsive, answering all my questions and providing updates throughout the process. Highly recommend their jewelry—truly stunning craftsmanship!
I’m so in love with this ring! The quality is incredible, and the team at Emerald Diamond was fantastic to work with.
Absolutely in love with my lab-grown diamond engagement ring from Emerald Fine Jewelry. The sparkle is amazing, and the ethical choice makes it even more special. Great service and beautiful craftsmanship
The guy was really nice throughout the entire process, and the ring came out beautiful! Fast communication, quick shipping, great care, and a marvelous piece of jewelry. This ring is gorgeous! I couldn't be happier ☺️ Thank you so much!
It’s beautiful! I did a lot of research before buying, and this seller was incredibly informative, answering all of my questions. The item was quickly made and shipped. I received my diamond reports first, and my ring arrived the next day!
This ring is absolutely magnificent and beautifully crafted! I love wearing it, and it looks amazing! This is my second purchase, and the seller has been so helpful.
